Shipping policy
Where We Ship
We currently ship to addresses within the United States only.
Shipping Rates
- Free shipping on all orders of $50 or more.
- $5.00 flat rate on orders under $50.
The shipping cost for your order is shown at checkout before you pay.
Delivery Times
Most orders are delivered within 3–5 business days. Business days are Monday through Friday, excluding federal holidays. During peak seasons and holidays, delivery may take slightly longer.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package.
PO Boxes and Military Addresses
Delivery to PO Boxes may be limited depending on the carrier assigned to your order, so we recommend using a street address whenever possible. If we are unable to deliver to your PO Box, we will contact you to arrange an alternative address. We currently do not ship to APO/FPO addresses.
Incorrect Addresses
Please double-check your shipping address before placing your order. If you notice a mistake, contact us as soon as possible at support@kitchenstar.top, and we will do our best to update it before the order ships. We are not responsible for orders delivered to an incorrect address provided at checkout.
Lost or Damaged Packages
If your package arrives damaged or does not arrive within the expected time frame, please email us at support@kitchenstar.top with your order number (and photos of any damage). We will send you a replacement free of charge.
Questions?
Contact our Customer Support at support@kitchenstar.top or call +1 (484) 460-8051, Monday through Friday.