Customer FAQ
Q: How do I contact Customer Support?
A: You can contact our Customer Support by navigating to our Contact Us page. Simply fill out the form or you can give us a call at (484) 4608051. Our phone line is available 11am-5pm CST, Monday through Friday.
Q: What do I do if I have an issue with my product?
A: First, we suggest reviewing the Warranty Information of our product offerings for reference of your product warranty. Then to redeem a replacement under warranty, please email support@kitchenstar.top the following information:
-Order Confirmation/Order ID
-Product Name/Title (in cases of multiple orders)
-Brief description of the issue(s) along with picture(s) of the damage (if applicable)
Q: What if need to return a product?
A: Please visit our Returns Information page. Our Electronic products have a 2-Year Warranty and most of our other products have a Lifetime Warranty.
Q: How do I inquire about wholesale opportunities?
A: Please visit our Wholesale Inquiries page for more details and fill out the contact form.
Q: How do I sign up for Coupons and Promotions from the KitchenStar brand?
A: Please scroll down to the bottom left corner of this web page and sign up under “Sign up for new stories and personal offers” using your email address.
Q: Which size pizza stone should I buy?
A: Measure your oven rack and leave at least 1 inch (2.5 cm) of space around the stone so hot air can circulate. The 14-inch round stone fits most standard home ovens, the 12-inch suits compact ovens and grills, the 16-inch is for large pizzas, and the 15 × 12-inch rectangular stone uses the full rack. Our guide How to Use a Pizza Stone explains each size, or compare all pizza stones.
Q: How do I clean my pizza stone?
A: Let the stone cool completely in the oven, then scrape off stuck-on food with the included plastic scraper. Rinse with warm water only if needed and let it dry fully. Never use soap: the porous stone absorbs it. Dark stains are normal and don't affect baking. More care tips are in our pizza stone guide.
Q: Should I choose a rocker pizza cutter or a pizza wheel?
A: A rocker cutter presses straight down and slices the whole pizza edge to edge in one motion, so toppings stay in place. A wheel is compact and handy for thin crusts. Read why a rocker blade cuts better and compare all pizza cutters.