Refund policy

30-Day Free Returns
We offer free returns within 30 days of delivery. You can return your item for a refund to your original payment method, KitchenStar store credit, or an exchange.

Eligibility
To be eligible for a return, items must be:

  • returned within 30 days of delivery;
  • in their original packaging;
  • unused, with no visible signs of wear or use.

You will need your order number as proof of purchase.

How to Start a Return

  1. Email us at support@kitchenstar.top with your order number and the item(s) you would like to return or exchange.
  2. We will send you a prepaid USPS return label at no cost to you. Please use one label per item.
  3. Pack the item in its original packaging, attach the label, and drop it off with USPS.

Items sent back without first requesting a return, or without the return label we provided, cannot be refunded.

Exchanges
You can exchange one item per order for a product of equal or lesser value. If you would like an item of greater value, we will issue KitchenStar store credit that you can apply toward your new purchase. Exchange items ship once we receive your original item.

Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds are issued to your original payment method within 5 business days. Please allow additional time for your bank or card issuer to post the refund.

Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, has a quality defect, or is not what you ordered, contact us at support@kitchenstar.top with your order number and photos, and we will send you a free replacement. See our Warranty & Returns page for warranty details.

Gift Returns
Gift returns are accepted for store credit or an exchange when the order number is provided as proof of purchase.

Questions?
Contact us at support@kitchenstar.top or call +1 (484) 460-8051, Monday through Friday.